Frequently Asked Question

 

How much time does the carrying order out takes?
Processing time for OST converting (recovering) – no more than 24 hours since we get your file.

Will my data be kept confidential?
We guarantee that your data is 100% private and kept confidential at all times.

Will you look at my personal files? (i.e. will you respect my privacy?)
We will ensure your data is kept secure and confidential at all times. We will not store or copy your files. We will not report any of your information to any 3rd party. We guarantee your privacy 100%.
Information in your files isn’t disclosed to 3rd party or used by us for any purpose. Files are erased after the order is complete. We don’t store your files!!!

I’m afraid that my e-mail will be spammed.
E-mail addresses are kept in encrypted bases, aren't given to 3rd party and used only for communication with you.

Who, what specialists will carry out my order?
Work is made by specialists with the highest qualification, with more than 10 year experience and the best education. We have provided technical support since 1998.

How to work with FTP server?
We recommends to use FileZilla for transfering files from / to FTP server. FileZilla is open source software distributed free of charge under the terms of the GNU General Public License. You can download FileZilla from filezilla-project.org
Here you can find Tutorial, installation and usage instruction.

How to compress my file?
We recommends to use 7-Zip - a file archiver with a high compression ratio.
7-Zip is free open source software.